Privacy Policy

Effective Date: November 9, 2024

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (this “Policy”). This Policy describes the types of information that we may collect from you or that you may provide to Well Medical Arts, a Washington Limited Liability Company, or any of its affiliates and subsidiaries (collectively, “Well Medical Arts,” “Company,” “we,” “us,” or “our”) when you access or use any content, functionality, or services offered on or through our website, wellmedicalarts.com, and any other website, product, or feature that may link to this Policy (collectively, the “Website”). This Policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information. If you are a resident of California, please visit our Privacy Policy for California Residents (our “California Privacy Policy”) and our Notice at Collection.

This Policy applies to information we collect when you visit our Website and our other websites that display a link to this Policy; when you receive communications from us, including any email, text, chatbot, and other messages; and when you visit our locations and use our products and services. This Policy applies only to information collected by us or on our behalf. It does not apply to information collected by any third party, including personal information collected through any application or content (including advertising) that may link to or be accessible from or through the Website (for instance, where you follow links to third-party websites over which we have no control).

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features or provide any information about yourself to us, including your name, telephone number, or email address. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected].

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

•By which you may be personally identified, such as name, email address, postal address, telephone number, birthday, account information (including account password), and any other personally identifiable information you choose to provide and by which we may contact you online or offline (“personal information”);

•That is about you but individually does not identify you, such as gender and your preferred Well Medical Arts location;

•About your service and purchase history; and/or

•About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

•Directly from you when you provide it to us.

•Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

•From public sources, for example, Google reviews. This includes social media platforms like Facebook, Twitter, Instagram, and others. The Personal Data we gather may include photos, posts, likes, and your interactions with our content. For example, with your permission, where required by law, we may repost your Instagram post about our products on your own Instagram feed.

•From third parties, for example, our business and marketing partners, advertising networks, and data analytics providers. This may include data licensors that supply contact details, profiles, demographics, and other data, such as information about your household, interests, educational background, booking history, and purchasing history. Some of these providers may merge data collected from visitors to our Website through cookies, pixel tags, and similar technologies with email or mailing addresses, enabling us to send you relevant marketing offers via email and direct mail.

Information You Provide to Us

The information we collect directly from you may include:

•Information that you provide when you access or use the Website, fill in forms on our Website or at our locations, create an account on our Website, purchase our products, participate in a survey, participate or sign up for a promotion, activity, or event, subscribe to receive our emails or text messages, enter a contest or sweepstakes, communicate with us through our chatbot, communicate with us via third-party social media sites (including by posting or tagging content), submit a review, request customer support, report a problem with our Website, or otherwise communicate with us.

•Records and copies of your correspondence (including email addresses), if you contact us.

•Your responses to surveys that we might ask you to complete.

•Details of transactions you carry out through our Website or other means and of the fulfillment of your orders. This may include your contact, shipping, and financial information. Our online store is hosted by Shopify, a third-party payment processor that collects and processes your payment information. Your data is stored in Shopify’s records and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

•Your search queries on the Website.

•Information submitted via JotForm, which may include photographs and other details you provide. By using JotForm to send us information, you consent to the collection and use of that information as described in this Policy.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

•Details of your visits to our Website, including page views, traffic data, logs, and other communication data and the resources that you access and use on the Website.

•Information about your device and internet connection, including your IP address, operating system, browser type and language, browser capabilities, Internet Service Provider, and the web pages that you visit.

•Your email address may also be collected automatically (without entering it on the Website), and that email address could be matched to a postal address to deliver marketing offers from Well Medical Arts.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Our Website does not currently respond to “Do Not Track” browser settings or similar mechanisms.

The information we collect automatically is only statistical and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us improve our Website and deliver a better and more personalized product and service, including by enabling us to:

•Estimate our audience size and usage patterns.

•Store information about your preferences, allowing us to customize the Website according to your individual interests.

•Speed up your searches.

•Recognize you when you return to the Website.

The technologies we use for this automatic data collection may include:

•Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. You can learn more about cookies at www.allaboutcookies.org. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

•Web Beacons. Pages of our Website or in emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixels, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website are served by third parties, including advertisers, networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We encourage you to be aware when you leave our Website and to read the privacy statements of any other sites that may collect your personal information. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

•To present our Website and its contents to you.

•To provide you with information, products, or services that you request from us